Introduction

There could be error conditions (although occurrence is rare), where the RMsis Database becomes out of sync with JIRA database. This functionality is provided to initiate forced resynchronization of issues in a specific project.

Diagnosis

In RMsis logs, search for the following string "noOfIssues:-1". In case of issues, the search will return the following string pattern:
1. AsyncProcessorImpl.asyncSyncArtifactsInChunks_aroundBody4(67) | Transaction thread complete: projectId:3 noOfIssues:-1
If it is found, then the synchronization should be triggered by respective Project Manager / Administrator.

Functionality

Login as Project Manager / Administartor
On RMsis page, goto RMsis Home > Project Configuration
Click on Reset Sync as shown below.