Optimizory Help Center
  1. Optimizory Help Center
  2. Optimizory Service Desk

Optimizory Service Desk

Welcome! You can raise a Optimizory Apps related request from the options provided.

Request a Demo

Raise a request for product specific live demo

Required fields are marked with an asterisk*

Mention your query

Powered by Jira Service Management
{"xsrfToken":"3fdf97699011056c290e3ea67c5eb9d4b866b5c7_lout","branding":{"id":"5","key":"ow","name":"Optimizory Service Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0045ab","headerLinkHoverBGColor":"#0045ab","headerBadgeColor":"#0045ab"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0d9bddd4-22a1-4a66-9f92-94291a77037b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODQxZWM5Ni03ZmNlLTQzYTUtOWM5ZS1lYTZhZjBjMzUwOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkOWJkZGQ0LTIyYTEtNGE2Ni05ZjkyLTk0MjkxYTc3MDM3YiI6WyJyZWFkIl19LCJleHAiOjE3NTE1NTk0MDQsIm5iZiI6MTc1MTU1ODgwNH0.gbXylOQ2wjdp72eV2Hi_bNI0wLcip9mxztLen6seDBo&client=9841ec96-7fce-43a5-9c9e-ea6af0c35094&mode=fit","logoId":"0d9bddd4-22a1-4a66-9f92-94291a77037b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Optimizory Help Center","sharedPortalName":"Optimizory Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Optimizory Help Center","sharedPortalName":"Optimizory Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODQxZWM5Ni03ZmNlLTQzYTUtOWM5ZS1lYTZhZjBjMzUwOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTE1NTk0MDQsIm5iZiI6MTc1MTU1ODgwNH0.Nsi7JqGxfROn5NtTov9xrbZi7_vvxFZ9VjH2hNO6gMk&client=9841ec96-7fce-43a5-9c9e-ea6af0c35094&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"ow","projectId":10026,"serviceDeskId":5,"name":"Optimizory Service Desk","description":"<p>Welcome! You can raise a Optimizory Apps related request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"34","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[6],"key":""},{"id":"36","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[6],"key":""},{"id":"35","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[6],"key":""},{"id":"38","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[6],"key":""},{"id":"89","name":"Request a Demo","descriptionHtml":"","callToAction":"Request a Demo","introHtml":"<p>Raise a request for product specific live demo</p>","icon":10466,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[6],"key":""},{"id":"39","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[6],"key":""},{"id":"40","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[6],"key":""},{"id":"33","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[6],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[89,33,34,35,36,38,39,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"104e5e8e-7416-3240-9f84-88c9769d9cb1","appLinkName":"System Confluence","appLinkUrl":"https://optimizory.atlassian.net/wiki","spaceKey":"OW","spaceName":"Optimizory Website","spaceUrl":"https://optimizory.atlassian.net/wiki/spaces/OW","isServer":false},"labels":[],"projectKey":"OSD","serviceDeskId":5,"kbLinkDomainURLs":["https://optimizory.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODQxZWM5Ni03ZmNlLTQzYTUtOWM5ZS1lYTZhZjBjMzUwOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NjAwMDQsIm5iZiI6MTc1MTU1ODgwNH0.BTTLsmoQXSHMRGZ6eOGptCSXgU9gQPN4VSkrBT5MgZ0","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"9841ec96-7fce-43a5-9c9e-ea6af0c35094","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":89,"projectId":10026,"issueType":{"id":"10010","name":"Support"},"form":{"name":"Request a Demo","descriptionHtml":"","callToAction":"Request a Demo","intro":"<p>Raise a request for product specific live demo</p>","instructions":"","icon":10466,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Query","description":"Mention your query","descriptionHtml":"<p>Mention your query</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10062","fieldConfigId":"10186","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10070","fieldConfigId":"10194","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10066","fieldConfigId":"10190","label":"Product Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10071","label":"Report X - Multilevel Traceability Report","selected":false,"children":[]},{"value":"10070","label":"Baseline X - Take issue snapshots & track changes over time","selected":false,"children":[]},{"value":"10026","label":"LXP - Links Explorer Traceability & Hierarchy","selected":false,"children":[]},{"value":"10027","label":"Pact - Contract Management","selected":false,"children":[]},{"value":"10028","label":"RMsis - Requirement Management for Jira","selected":false,"children":[]},{"value":"10072","label":"Links Explorer for monday.com","selected":false,"children":[]},{"value":"10069","label":"vREST - Zero code API Test Automation Solution","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/89","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/89","calendarParams":{"firstDay":0,"date":"2025-07-03T21:36:44+0530","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"104e5e8e-7416-3240-9f84-88c9769d9cb1","appLinkName":"System Confluence","appLinkUrl":"https://optimizory.atlassian.net/wiki","spaceKey":"OW","spaceName":"Optimizory Website","spaceUrl":"https://optimizory.atlassian.net/wiki/spaces/OW","isServer":false},"labels":[],"projectKey":"OSD","serviceDeskId":5,"kbLinkDomainURLs":["https://optimizory.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODQxZWM5Ni03ZmNlLTQzYTUtOWM5ZS1lYTZhZjBjMzUwOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NjAwMDQsIm5iZiI6MTc1MTU1ODgwNH0.BTTLsmoQXSHMRGZ6eOGptCSXgU9gQPN4VSkrBT5MgZ0","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"9841ec96-7fce-43a5-9c9e-ea6af0c35094","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=optimizory","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3fdf97699011056c290e3ea67c5eb9d4b866b5c7_lout","baseUrl":"https://optimizory.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://optimizory.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9841ec96-7fce-43a5-9c9e-ea6af0c35094","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"03a56141b61a4262aa595f40e30fb22b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}