Trouble Shooting and FAQ's

FAQ

What is RMsis base url?

If http://www.example.com is host, & tomcat server is running on port 8080 of this host; then RMsis base url(i.e. host ID) will be http://example.com:8080/rm/. RMsis base url may be different according to your deployment scenario.

Where are the log files located?

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Caution: If your system is already in use, please backup the database before trying out any fix.

I have upgraded RMsis, but now I cannot see any data !

Please clear the Tomcat Cache. This can be done by deleting the TOMCAT_HOME/work/Catalina/<HOST_NAME>/rm folder.

Listener Error

I am getting the following error while operating on issues java.lang.RuntimeException:com.atlassian.jira.event.ListenerException: Could not find class:com.optimizory.plugins.listener.RMsisListener

May be you have wrong listener configuration. To resolve this issue: -

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JIRA top navigation bar is showing multiple RMsis menus

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In order to use RMsis for both JIRA instances simultaneously, different RMsis instance and license keys would be required.

The RMsis initialization time is very high!

This problem has been fixed in Version 0.70 of RMsis. Please upgrade, if you are facing performance problems with each user login.

jar:command not found

I am getting the following error during setup; jar:command not found / 'jar' is not recognized as an internal or external command

Please check that you have JDK installed (Java development kit). If you have not installed JDK then install it and set the JDK path as follows:

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Support

For any queries or unresolved issues, you can reach out to our support team support@optimizory.com and we will ensure a prompt response to your problem.