Trouble Shooting and FAQ's
FAQ
What is RMsis base url?
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Is the system code for RMsis same as the one for JIRA?
No, they are different.
Where are the log files located?
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- *Application Server Logs:*These logs files are generally located in logs folder of your application server. e.g. In case of Apache Tomcat, it is located in <CATALINA_HOME>/logs/ folder.
- JIRA Logs: These are located at <JIRA_HOME>/logs/ folder.
- RMsis Logs: These are located at <JIRA_HOME>/rmsis/logs/ folder.
Is
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there a simple mechanism to access log files ?
Administrators can access Send Log Files option from RMsis drop-down in JIRA menu bar, as shown below
Common Issues
I am unable to connect RMsis to JIRA running on HTTPS
OR
I am getting a security exception !
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What is happening at your site:
As per our understanding you are running either Jira server OR RMsis server OR both are running on https. Real cause Cause of problem is secure communication channel which requires some sort of a public security certificate before establishing any communication channel between 2 serversthe two applications.
Recommendation:
If above reason is correct, then you You need to add security certificate of either RMsis OR JIRA OR both (whichever you are running at https) in java trust store which resides at <JRE_PATH>\/lib\/security\/cacerts.
- First run RMsis (while you are getting the exception, RMsis is already running, so please reproduce this scenario) and Jira serversPlease ensure that RMsis and JIRA servers are running.
- Copy InstallCert.class and InstallCert$SavingTrustManager.class to some location (from where java path is accessible). [Download Zip]
- Run InstallCert binary using command line.
- $ java InstallCert <SERVER_HOSTNAME>:<PORT>
- If you are using the default port then <PORT> is optional
- Follow the instructions on the screen.
- This will create new file with name jssecacert in current directory. Just copy this file to <JRE_PATH>\/lib\/security\/cacerts.
- Restart JIRA and try again with RMsis.
I have JIRA installed on a different server and I have installation problems !
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Caution: If your system is already in use, please backup the database before trying out any fix.
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Please clear the Tomcat Cache. This can be done by deleting the TOMCAT_HOME/work/Catalina/<HOST_NAME>/rm folder.
Listener Error
I am getting the following error while operating on issues java.lang.RuntimeException:com.atlassian.jira.event.ListenerException: Could not find class:com.optimizory.plugins.listener.RMsisListener
May be you have wrong listener configuration. To resolve this issue: -
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JIRA
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JIRA top navigation bar is showing multiple RMsis menus
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In order to use RMsis for both JIRA instances simultaneously, different RMsis instance and license keys would be required.
The RMsis initialization time is very high!
This problem has been fixed in Version 0.70 of RMsis. Please upgrade, if you are facing performance problems with each user login.
jar:command not found
I am getting the following error during setup; jar:command not found / 'jar' is not recognized as an internal or external command
Please check that you have JDK installed (Java development kit). If you have not installed JDK then install it and set the JDK path as follows:
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Support
For any queries or unresolved issues, you can reach out to our support team support@optimizory.com and we will ensure a prompt response to your problem.