Trouble Shooting and FAQ's

FAQ

Is the system code for RMsis same as the one for JIRA?

No, they are different.

Where are the log files located?

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• *Application Server Logs:*These logs files are generally located in logs folder of your application server. e.g. In case of Apache Tomcat, it is located in <CATALINA_HOME>/logs/ folder.
• JIRA Logs: These are located at <JIRA_HOME>/logs/ folder.
• RMsis Logs: These are located at <JIRA_HOME>/rmsis/logs/ folder.

Is

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there a simple mechanism to access log files ?

Administrators can access Send Log Files option from RMsis drop-down in JIRA menu bar, as shown below

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Common Issues

I am unable to connect RMsis to JIRA running on HTTPS

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