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For example, after RMsis upgrade, sometimes this issue is usually observed.

Symptoms:

You may see the following error:

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1. Stop JIRA.

2. Kill all processes related to JIRA / RMsis (they are typically named as Tomcat*, java). This is important because sometimes stopping JIRA does not terminate all the processes.
   • On linux server, you can use the following commands
     1. List all java processes using: ps -ef | grep java 
     2. Note down the process id of JIRA / RMsis processes from the output of above command.
     3. Use Kill command to kill the processes (related to JIRA / RMsis), if any. Example: kill -9 12345, where 12345 is the process ID.
   • On Windows server, you can use the following commands
     1. Open a command prompt window (as Administrator) 
        • From "Start\Search box" Enter "cmd" then right-click on "cmd.exe" and select "Run as Administrator"

     2. Find Process ID of process that is using the port on which RMsis in configured to run (e.g. port:"3060") using: netstat -aon | find "3060"

     3. Note down the process id of the process 

     4. Then Kill the process by Process ID: taskkill /F /PID 12345, where 12345 is the process ID.

3. Restart JIRA.
4. Try to access RMsis again.

Sample run on *nix server:

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Sample run on windows server:

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