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Introduction

There could be error conditions (although occurrence is rare), where the RMsis Database becomes out of sync with JIRA database. This functionality is provided to initiate forced resynchronization of all issues.

Diagnosis

  1. In RMsis logs, search for the following string "noOfIssues:-1".
  2. If it is found, then the synchronization should be triggered by Administrator.

Functionality

  1. Login as Administrator
  2. On RMsis page, goto RMsis Administration > Application Configuration > Global Configuration
  3. Click on Reset Sync as shown below.

Caution and Recommendation

  1. The synchronization process can put considerable load on the JIRA and RMsis databases, compromising the user experience with respect to system performance.
  2. Depending upon your system performance and number of issues, this process may take many hours.
  3. So if you have moderate to large database, it is recommended to run this process over the weekend OR when there are very few users on the system

Availability

Released as a hotfix for RMI-3324 as RMsis 1.8.2.1-r.268.

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