Getting error after upgrading to RMsis 1.8.0-r265 : A message "An error has occurred" is displayed
Question : I upgraded my RMsis installation from RMsis 1.7.8-r206 to RMsis 1.8.0-r265. After upgrading, the following message is displayed :
" Error : An error occurred while upgrading RMsis.
Error : An error occurred while upgrading RMsis.Please contact support with log files to resolve this issue."
How can I access RMsis now?
Answer :
If you are using H2 database for RMsis, this issue can occur due to a bug in RMsis 1.8.0-r265 due to which migration from RMsis 1.7.8 to RMsis 1.8.0 fails if internal/ H2 database is used.
Symptoms :
After upgrading to RMsis 1.8.0-r265, you will receive an error message "Error : An error occurred while upgrading RMsis."
Solution :
In order to resolve this issue, Please upgrade your RMsis installation to RMsis 1.8.2.2-r270 or later versions of RMsis.
Various versions of RMsis are available here : https://products.optimizory.com/rmsis/download
Note :
Please note that H2 database is not recommended for production environment.
Support for H2/ internal database is planned to be discontinued in future versions of RMsis.
We recommend you to switch to an external database like MySQL/ PostgreSQL/MSSQL.
If the above specified point is not applicable in your scenario or if your issue is not resolved by the above specified points,
Please send a mail to <support@optimizory.com> specifying your issue.
Also send us the log files using RMsis Menu > Send Log Files.