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Getting error : RMsis is already connected to a JIRA Instance

Getting error : RMsis is already connected to a JIRA Instance

Jul 30, 2014

Question : I have RMSIS plugin installed in Jira 6. I upgraded Jira 6 to Jira 6.3 . Now, RMSIS is giving this error:
 
Error : RMsis is already connected to JIRA instance "B9SN-HBXF-8609-D7BX"
It can be connected to only one Jira instance.
It cannot be connected to this JIRA instance "A5QA-OJM0-T38R-8PIA"

How can I access RMsis now?

Answer :

  •  It seems like you have installed a new instance of JIRA (JIRA 6.3) and then imported the database dump of your JIRA 6 instance in this new instance. 

  • Due to this, your JIRA Server ID has changed.

  • RMsis can be connected to only one JIRA instance at any point of time (since the data of RMsis is closely correlated with JIRA). 

  • In your scenario, RMsis has established data dependency on your previous JIRA instance (JIRA 6). Hence detection of a new JIRA installation leads to display of error.

  • Now, in order to resolve this issue, you will need to update the JIRA Server ID in RMsis database.

  • Please follow the steps given below to resolve this issue :

    • Take a Backup of your RMsis database. This is not necessary, if you already have a backup, which can be restored.

    • In your RMsis database, update the value in the Column: external_id in table: organization with your new JIRA server ID. i.e. replace "B9SN-HBXF-8609-D7BX" (old JIRA server ID) with "A5QA-OJM0-T38R-8PIA" (new JIRA server ID).

    • If you face any issue in updating your RMsis database with the new JIRA server ID, please send us a mail at <support@optimizory.com> specifying which database you are using (MySQL/ MSSQL/ Postgres). We will accordingly send you an SQL query to update the JIRA server ID.