Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a RMsis Service Desk request from the options provided.
Suggest a new feature
Let us know your idea for a new feature.
Required fields are marked with an asterisk*
{"xsrfToken":"f845e41f34e205766db858602c7788d00bdb922f_lout","branding":{"id":"6","key":"rsd","name":"RMsis Service Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0044b5","headerLinkHoverBGColor":"#0044b5","headerBadgeColor":"#0044b5"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0d9bddd4-22a1-4a66-9f92-94291a77037b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODQxZWM5Ni03ZmNlLTQzYTUtOWM5ZS1lYTZhZjBjMzUwOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkOWJkZGQ0LTIyYTEtNGE2Ni05ZjkyLTk0MjkxYTc3MDM3YiI6WyJyZWFkIl19LCJleHAiOjE3NjU5NTU4ODYsIm5iZiI6MTc2NTk1NTI4Nn0.Ck7NYNVvPgbE4fWlrzIJLWmDyK1vC0bNUEb2YkXG4yE&client=9841ec96-7fce-43a5-9c9e-ea6af0c35094&mode=fit","logoId":"0d9bddd4-22a1-4a66-9f92-94291a77037b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Optimizory Help Center","sharedPortalName":"Optimizory Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Optimizory Help Center","sharedPortalName":"Optimizory Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODQxZWM5Ni03ZmNlLTQzYTUtOWM5ZS1lYTZhZjBjMzUwOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjU5NTU4ODYsIm5iZiI6MTc2NTk1NTI4Nn0.bm0ix2wddAcfCSoThpenf4qJyDXFdhGjHjGJyMwcDBA&client=9841ec96-7fce-43a5-9c9e-ea6af0c35094&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"rsd","projectId":10027,"serviceDeskId":6,"name":"RMsis Service Desk","description":"<p>Welcome! You can raise a RMsis Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"42","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[7],"key":""},{"id":"44","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[7],"key":""},{"id":"43","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[7],"key":""},{"id":"46","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[7],"key":""},{"id":"47","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[7],"key":""},{"id":"48","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[7],"key":""},{"id":"41","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[41,42,43,44,46,47,48]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"104e5e8e-7416-3240-9f84-88c9769d9cb1","appLinkName":"System Confluence","appLinkUrl":"https://optimizory.atlassian.net/wiki","spaceKey":"RSD","spaceName":"RMsis Service Desk","spaceUrl":"https://optimizory.atlassian.net/wiki/spaces/RSD","isServer":false},"labels":[],"projectKey":"RSD","serviceDeskId":6,"kbLinkDomainURLs":["https://optimizory.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODQxZWM5Ni03ZmNlLTQzYTUtOWM5ZS1lYTZhZjBjMzUwOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5NTY0ODYsIm5iZiI6MTc2NTk1NTI4NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.r_xNHOEjZ6SJpqwymEUb79S0MvwPjbSRANulzB9mUl0","targetCollection":"upload-project-10027","endpointUrl":"https://api.media.atlassian.com","clientId":"9841ec96-7fce-43a5-9c9e-ea6af0c35094","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":47,"projectId":10027,"issueType":{"id":"10009","name":"New Feature"},"form":{"name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":10511,"iconUrl":"https://optimizory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/47","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/47","calendarParams":{"firstDay":0,"date":"2025-12-17T12:38:06+0530","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"104e5e8e-7416-3240-9f84-88c9769d9cb1","appLinkName":"System Confluence","appLinkUrl":"https://optimizory.atlassian.net/wiki","spaceKey":"RSD","spaceName":"RMsis Service Desk","spaceUrl":"https://optimizory.atlassian.net/wiki/spaces/RSD","isServer":false},"labels":[],"projectKey":"RSD","serviceDeskId":6,"kbLinkDomainURLs":["https://optimizory.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODQxZWM5Ni03ZmNlLTQzYTUtOWM5ZS1lYTZhZjBjMzUwOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5NTY0ODYsIm5iZiI6MTc2NTk1NTI4NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.r_xNHOEjZ6SJpqwymEUb79S0MvwPjbSRANulzB9mUl0","targetCollection":"upload-project-10027","endpointUrl":"https://api.media.atlassian.com","clientId":"9841ec96-7fce-43a5-9c9e-ea6af0c35094","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}