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If you have already upgraded your JIRA instance to 8.0.x, you have following options to resolve this issue:

  1. If you have taken a database backup of previous version of RMsis database . before upgrading JIRA to 8.0.x
    1. Upgrade RMsis to RMsis 1.8.10-r355 which is compatible with JIRA 8.0.x
    2. Restore the RMsis backup taken before upgrading JIRA to 8.0.x to a new database and re-configure RMsis to use this database with RMsis 1.8.10-r355.
    3. This is the preferred option as it will eliminate the duplicate artifacts which got created due to re-sync and existing links & artifacts will remain visible.
  2. If database backup is not available, please follow the steps mentioned below to resolve this issue:
    1. Login into JIRA using an administrator account and switch to RMsis Administration > Health & Diagnostics tab. 
    2. Click on Find Duplicate button, this will identify the newly created duplicates and list them. 
      • If duplicate artifacts are found, Remove Duplicates button will become active or else "No duplicate issues found" will be displayed.
    3. Click on Remove Duplicate button to restore the Traceability links.

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