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Question : I have installed RMsis and when I click on RMsis on JIRA menu bar, a blank page is loaded. What should I do to access RMsis now?

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Answer :

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• This issue may occur if your JIRA is running on HTTPS while your RMsis is running on HTTP.
• Due to recent security related fixes made in modern browsers, HTTP content (i.e. of RMsis) can not be displayed under HTTPS page (of JIRA). 
• Please check if you are running RMsis on HTTP. If this is the scenario, then a solution would be to 
  • run both RMsis and JIRA on HTTPS OR
  • run both JIRA and RMsis on HTTP.
• Documentation related to running RMsis on HTTPS can be found here : http://docs.optimizory.com/display/rmsis/Running+RMsis+on+SSL+or+HTTPS
• If the above specified point is not applicable in your scenario or if your issue is not resolved by the above specified point, 
  • Please send a mail to <support@optimizory.com> specifying your issue.Also send

  • Send us the screenshot of RMsis Server Configuration [RMsis on JIRA Menu Bar > Configuration]

  • Run diagnostics [RMsis on JIRA Menu Bar > Diagnostcs] and share the screenshot of resulting screen

  • Send us the log files

    using RMsis Menu

    after running the diagnostics [ Click on RMsis on JIRA Menu Bar > Send Log Files

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