Symptoms: Existing traceability links are missing not visible after Upgrading JIRA to Version 8.0.x.
Cause: With JIRA 8.0.x and above, the APIs used to sync JIRA issues was deprecated. As a result of this, JIRA artifacts are marked as deleted if JIRA is upgraded with to JIRA 8.x while using RMsis versions below v1RMsis 1.8.10-r355.
Upon upgrading RMsis to 1.8.10-r355 which is compatible with JIRA 8.0.x. , JIRA artifacts are re-synced and duplicates are created. From the user's perspective, it appears that the traceability links are lost.
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Solutions:
If you have not upgraded JIRA to JIRA 8.x or you have tried upgrading on a test instance. Please follow the following steps to perform the upgrade:
- Upgrade RMsis first to v1.8.10-r355 before upgrading your JIRA instance to 8.0.x
- Upgrade your JIRA instance to 8.0.x
- This will eliminate the need to re-sync and no duplicates will be created.
If you have already upgraded your JIRA instance to 8.0.x, you have following options to resolve this issue:
- If you have taken a database backup of previous version of RMsis database . Restore the backup before upgrading JIRA to 8.0.x
- Upgrade RMsis to RMsis 1.8.10-r355 which is compatible with JIRA 8.0.x
- Restore the RMsis backup taken before upgrading JIRA to 8.0.x to a new database and re-configure RMsis to use this database with RMsis 1.8.10-r355.
- This is the preferred option as it will eliminate the duplicate artifacts which got created due to re-sync and existing links & artifacts will remain visible.
- If database backup is not available, please follow the steps mentioned below to resolve this issue:
- Login into JIRA using an administrator account and switch to RMsis Administration > Health & Diagnostics tab.
- Click on Find
- Duplicate button, this will identify the newly created duplicates and list them.
- If duplicate artifacts are found, Remove Duplicates button will become active or else "No duplicate issues found" will be displayed.
- Click on
- Remove Duplicate button to restore the Traceability links.
