At Optimizory Technologies Private Limited, we recognize urgent scenarios that demand immediate action to maintain service integrity and user functionality. Our streamlined process addresses urgent issues while prioritizing quality and compliance. Key steps include:
Assessment of Risk and Impact: Emergency changes are promptly evaluated to assess risks and potential impacts on systems and users. This ensures urgency and resource allocation.
Documentation of the Change: Every emergency change is meticulously documented, including details about the issue, the resolution approach, and the reasoning behind the expedited process. This serves as a reference for future reviews and audits.
Implementation: The required changes are implemented immediately, with priority given to resolving the issue effectively and efficiently. For instance, if a critical bug in a customer’s environment is identified as a blocker, we prioritize fixing it without any additional cost to the user.
Hotfix Deployment: Once the change is implemented, a hotfix is released as soon as possible to mitigate the issue and restore normal operations.
Retrospective Review: After the resolution, a detailed review is conducted to ensure compliance with our standard procedures. This includes identifying opportunities for process improvement to prevent similar issues in the future.