Links Explorer Trust Center

Welcome to the Links Explorer Trust Center. At Optimizory, trust and transparency are our guiding principles. We are dedicated to safeguarding your data, maintaining the highest security standards, and adhering to global regulations. This document provides all crucial information regarding our security, privacy, and compliance practices for Links Explorer.

Security policy

Data Usage:

• Data provided during license purchase is used for invoicing, license management, product support, and sharing product updates.

• Links Explorer requires no additional data from users, so we do not store/process any application data on our servers.

Data Security: The company guarantees the security and confidentiality of data processed during service usage.

Data Protection Policy: A detailed explanation of data protection practices and the terms of the Standard Non-Disclosure Agreement (NDA) can be found in the Data Protection and Security Policy Document.

Privacy Policy

• Links Explorer does not store any customer data on our servers.

• All data remains within your environment or infrastructure, ensuring complete ownership and control on your side.

• We comply with leading global privacy regulations such as GDPR.

• For more details, refer to our Privacy Policy.

• For GDPR-related queries, please contact us at data.protection@optimizory.com

Accessibility

• Links Explorer is designed to align with accessibility standards such as WCAG-EM and meet Section 508 of the Rehabilitation Act of 1973.

• To support compliance assessments, we provide an Accessibility Conformance Report detailing our product’s 508 Conformance.

For more information, you can view our Accessibility Conformance Report:

Error reporting & Support

Encountered a bug or issue? We’re here to help. Please use our LXP service desk to log your concern, and our support team will address it promptly.

For details on our response times, business hours, and support channels, visit our SLA Page.

Alternatively, you can email us directly at support@optimizory.com for assistance.

Documentation

Optimizory offers comprehensive documentation to help you maximize our products’ value. Our documentation library includes installation guides, tips, and best practices for your needs.

Data Hosting & Retention

• Links Explorer Plugin for Jira Cloud is hosted on Amazon Web Services (AWS).

• No customer data is retained or accessed on our servers.

• All data processing takes place within the user's environment

• No part of the product is outsourced.

• We try to comply with organizational policies; if you have any special requirements, please contact us at support@optimizory.com