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Question : I have installed RMsis and when I click on RMsis on JIRA menu bar, a blank page is loaded. What should I do to access RMsis now?

Solution : 

  • This issue may occur if your JIRA is running on HTTPS while your RMsis is running on HTTP.
  • Due to recent security related fixes made in modern browsers, HTTP content (i.e. of RMsis) can not be displayed under HTTPS page (of JIRA). 
  • Please check if you are running RMsis on HTTP. If this is the scenario, then a solution would be to 
    • run both RMsis and JIRA on HTTPS OR
    • run both JIRA and RMsis on HTTP.
  • Documentation related to running RMsis on HTTPS can be found here : http://docs.optimizory.com/display/rmsis/Running+RMsis+on+SSL+or+HTTPS
  • If the above specified point is not applicable in your scenario or if your issue is not resolved by the above specified point, 
    • Please send a mail to <support@optimizory.com> specifying your issue.
    • Also send us the log files using RMsis Menu > Send Log Files.

 

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