Symptoms: Existing traceability links are missing after Upgrading JIRA to Version 8.0.x

Cause: With JIRA 8.0.x and above, the APIs used to sync JIRA issues was deprecated. As a result of this, JIRA artifacts are marked as deleted if JIRA is upgraded with RMsis versions below v1.8.10-r355.

Upon upgrading RMsis to 1.8.10-r355 which is compatible with JIRA 8.0.x. JIRA artifacts are re-synced and duplicates are created. From the user's perspective, it appears that the traceability links are lost. 

Probable solutions:

If you have not upgraded JIRA or you have tried upgrading on a test instance. Please follow the following steps to perform the upgrade:

1. Upgrade RMsis first to v1.8.10-r355 before upgrading your JIRA instance to 8.0.x
2. Upgrade your JIRA instance to 8.0.x
3. This will eliminate the need to re-sync and no duplicates will be created.

If you have already upgraded your JIRA instance to 8.0.x, you have following options to resolve this issue:

1. If you have database backup of previous version of RMsis database. Restore the backup to a new database and re-configure RMsis to use this database with RMsis 1.8.10-r355.
   • This is the preferred option as it will eliminate the duplicate artifacts which got created due to re-sync and existing links & artifacts will remain visible.
2. If database backup is not available, please follow the steps mentioned below to resolve this issue:
   1. Login into JIRA using an administrator account and switch to RMsis Administration > Health & Diagnostics tab. 
   2. Click on Find Duplicates button, this will identify the newly created duplicates and list them. 
      • If duplicate artifacts are found, Remove Duplicates button will become active or else "No duplicate issues found" will be displayed.
   3. Click on Remove Duplicate button to restore the Traceability links.